eGlobal Central offers several ways for you to contact us:
Visit our FAQ page to look for answers to "frequently asked questions".
Submit a Ticket for Post-Sales Enquiries
You could submit us a ticket for any order status and after-sales issues and we will reply you as the soonest as possible, normally within a working day.
Request for Refund
If you wish to return an item or want to know more about our warranty, please click here.
We work from Monday to Friday 03:00 - 12:00 (GMT+1) (except holidays). During business hours, you could contact our Customer Service Team via submit a ticket.
General Public Holidays
eGlobal Central follows the public holidays as listed below and both our office and warehouse will be closed. Order processing, General inquiries (including emails and tickets) and Delivery of orders will be slightly delayed, usually not more than 1 working day.
Should you need urgent assistance, please contact us by submitting a ticket and we will try our best to provide our limited feedback as soon as possible.
Public Holidays in 2020
|The first day of January
|Lunar New Year's Day
|The third day of Lunar New Year
|The fourth day of Lunar New Year*
|Ching Ming Festival
|The day following Good Friday
|Birthday of the Buddha
|Tuen Ng Festival
|Hong Kong Special Administrative Region Establishment Day
|The day following the Chinese Mid-Autumn Festival
|The day following Chung Yeung Festival*
|The first weekday after Christmas Day
Our office is located at the following address:
eGlobal Central EU
Total Apex Services Room 4, Unit G,
*Please note that this number is only for administrative and marketing purposes. No requests for information about our products or your order will be processed.
9th Floor, Kwai Shing Industrial Building stage II,
42-46 Tai Lin Pai Road, Kwai Chung, NT, HK
*Please note that the above office address does not accpet any return of goods.