Contact Us

eGlobal Central offers several ways for you to contact us:



Visit our FAQ page to look for answers to "frequently asked questions".


Pre-Sales LiveChat 

If you are considering for a purchase, simply click on the icon on the bottom right hand corner to start a live chat with Customer Service Representatives.

Chat Session:

*Live chat is currently unavailable.


07:30 - 15:30 (GMT+1)


Submit a Ticket for Post-Sales Enquiries 

You could submit us a ticket for any order status and after-sales issues and we will reply you as the soonest as possible, normally within a working day.


Request for Refund 

If you wish to return an item or want to know more about our warranty, please click here.


Business Hours

We work from Monday to Friday 07:30 - 15:30 (GMT+1) (except holidays).  During business hours, you could contact our Customer Service Team via live chat, otherwise, you may submit a ticket.



General Public Holidays

eGlobal Central follows the public holidays as listed below and both our office and warehouse will be closed. Order processing, General inquiries (including emails, tickets  and live chat sessions) and Delivery of orders will be slightly delayed, usually not more than 1 working day.

Should you need urgent assistance, please contact us by sumbitting a ticket and we will try our best to provide our limited feedback as soon as possible.


 Public Holidays in 2018

Every Saturday and Sunday   Saturday & Sunday
The first day of January 1 January Monday
Lunar New Year's Day 16 February Friday
The second day of Lunar New Year 17 February Saturday
The fourth day of Lunar New Year 19 February Monday
Good Friday 30 March Friday
The day following Good Friday 31 March Saturday
Easter Monday 2 April Monday
Ching Ming Festival 5 April Thursday
Labour Day 1 May Tuesday
The Birthday of the Buddha 22 May Tuesday
Tuen Ng Festival 18 June Monday
The day following Hong Kong Special Administrative Region Establishment Day 2 July Monday
The day following the Chinese Mid-Autumn Festival 25 September Tuesday
National Day 1 October Monday
Chung Yeung Festival 17 October Wednesday
Christmas Day 25 December Tuesday
The first weekday after Christmas Day 26 December Wednesday


Our Details

Our office is located at the following address: 

West Wing, 2/F,
822 Lai Chi Kok Road,
Lai Chi Kok,


*Please note that this number is only for administrative and marketing purposes. No requests for information about our products or your order will be processed. 
 For all inquiries, please email [email protected]
*Please note that the above office address does not accpet any return of goods.